Privacy Policy
Retina Digital Ltd
Last updated: April 2026
Who we are
Retina Digital Ltd is a web design, hosting, and digital systems agency registered in England and Wales.
Address: 65 Kingston Way, Penryn, Cornwall, TR10 9FD
Email: contact@thisisretina.co.uk
Phone: 01326 538002
Website: https://thisisretina.co.uk
We are the data controller for personal information collected through this website and our services.
What information we collect and why
1. Website visitors
When you browse our website we may collect:
- Technical data such as your IP address, browser type, and pages visited (via cookies and analytics tools)
- Any information you voluntarily submit through contact forms
Lawful basis: Legitimate interests (improving our website and services)
2. Contact and enquiry forms
If you contact us or request information, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- The content of your message
Lawful basis: Legitimate interests (responding to your enquiry)
3. Cornwall 100 Digital Benchmark Tool
If you use the Cornwall 100 audit tool at thisisretina.co.uk/cornwall-digital-benchmark, we collect:
- Your email address
- Your website URL
- Your business name and phone number (if provided)
- Your answers to qualifying questions about your website
- Your audit scores and Cornwall 100 rank
- The date and time you gave consent
- The source through which consent was given
We only collect and process this data if you have explicitly ticked the consent checkbox on the audit form. We will not process your data without this consent.
Lawful basis: Consent (Article 6(1)(a) UK GDPR)
You can withdraw your consent at any time by emailing contact@thisisretina.co.uk. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
4. Hosting and service clients
If you are a client or prospective client, we may collect:
- Name, email address, phone number, and business details
- Billing and payment information (processed securely via third-party payment processors)
- Technical information about your website and systems
Lawful basis: Contract performance and legitimate interests
How we use your information
We use personal data to:
- Respond to enquiries and provide our services
- Send you your Cornwall 100 audit results
- Send follow-up emails with relevant tips, hosting information, and service offers (Cornwall 100 subscribers only, and only where consent has been given)
- Send our newsletter (subscribers only)
- Improve our website and services
- Comply with legal obligations
We will never use your data for any purpose not described here without asking for your consent first.
Who we share your information with
We do not sell your personal data. We share it only with the following third-party service providers who process it on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| HubSpot Inc. | CRM and contact management | USA (EU-US Data Privacy Framework) |
| MailerLite | Email marketing and automation | EU |
| Google LLC (PageSpeed Insights API) | Website performance analysis | USA (EU-US Data Privacy Framework) |
| Website hosting provider | Website hosting | UK |
All third-party processors are bound by data processing agreements and are required to handle your data only for the purposes we specify.
We may also disclose your data where required by law, court order, or to protect our legal rights.
How long we keep your data
| Data type | Retention period |
|---|---|
| Contact form enquiries | 2 years from last contact |
| Cornwall 100 audit results and scores | 2 years from submission |
| Email marketing subscribers | Until you unsubscribe, then deleted within 30 days |
| Client records | 7 years (legal and accounting requirements) |
| Website analytics | 26 months (Google Analytics default) |
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (the “right to be forgotten”)
- Restrict how we process your data
- Object to processing based on legitimate interests
- Data portability (receive your data in a machine-readable format)
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email contact@thisisretina.co.uk. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies
We use cookies on our website. For full details of what cookies we use and how to manage them, please see our Cookie Policy.
Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. These include encrypted data transmission (HTTPS), access controls, and regular security monitoring.
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we make significant changes, we will update the “last updated” date at the top of this page and notify active subscribers by email where appropriate. We will not treat continued use of our website as acceptance of material changes to this policy.
Contact us
If you have any questions about this privacy policy or how we handle your data:
Email: contact@thisisretina.co.uk
Post: Retina Digital Ltd, 65 Kingston Way, Penryn, Cornwall, TR10 9FD
This policy was last reviewed in April 2026.